Tutorial 11 - Knowledge Management

Briefly explain any THREE challenges faced by the public sector in implementing KM.

There are several challenges that can be found when an organization implement KM such as cultural issue, management challenges and who should share what issue.
Firstly is cultural issue. Knowledge culture is very important in an organization. Through this we can see the clearly the practice of KM that they implement. Culture is one of the important factors that allow the process and flow of information and knowledge in organization. Having a culture of knowledge is not a problem but it is a problem when an organization does not practice KM in their organization. A culture can be defined as a values or behavior that possess by its member in organization. The environment of knowledge culture is the most important thing because without it knowledge that owned by someone cannot be disseminate equally to others and thus an organization cannot be called as organization learning.

Secondly is a management challenge. Management challenge is another challenge for public sector to implement KM. management challenge can be seen from its infrastructure, objectives, and goals and so on. The process can be done when its organization allow the process of KM but when the organization do not support KM then the people within the organization cannot practice KM. For example infrastructure, infrastructure like technology is important tools that enables knowledge process but when organization do not provide these kind of tools then KM cannot be done.

Lastly is who should share what issue. In this issue the organization dealing with all people within the organization. Some people they might have the same knowledge with the others and might have different. This is the reason why we need people to share they knowledge so the others would adopt it and learn. The challenge comes where the people do not know what they need to share, how and so on. in addition most of the people do not know how they can practice knowledge process in their working environment. This challenges must be overcome so that knowledge management practice can be successfully implemented in organization and increase efficiency in their organization.